Need Home Loan Help?
Since 2002 Channels has been helping our many valued clients successfully obtain their home & investment loans.
Let us use our experience to explore your borrowing potential, structure your loans, and help achieve your goals.
Our Services
Home Loans
As your mortgage broker, we help you find a loan that suits your goals, budget, and future plans.
Investment Loans
An investment loan helps you buy or refinance a property intended to generate rental income or long-term growth.
We use our experience to conduct a comprehensive assessment of your true borrowing capacity and loan structure. We will help guide you through the lender options and handle the paperwork.
Refinancing
Refinancing is about reviewing your current home and/or investment loans and seeing if there are better options that suit your needs.
Our role is to assess your situation, compare lenders, explain the options and handle the paperwork.
Debt Consolidation
Debt consolidation is about rolling several liabilities such as home loans, car loans, credit card debt etc. into one manageable home loan.
We can help you determine if this strategy suits your situation and to find a loan structure that suits your cash flow and long-term needs.
First Home Buyers
Buying your first home can feel overwhelming.
We help first home buyers understand their options, avoid common mistakes, and help secure a loan with confidence — from pre-approval right through to settlement and long after.
And More!
Construction Loans - Construction loans are structured to fund your build in stages. We help manage lender requirements and progress payments, ensuring the loan aligns with your build timeline and budget.
Self-Employed and Complex Income Loans - If your income isn’t straightforward, we help identify lenders who understand self-employed and non-standard income structures, improving your chances of approval.
Loan Reviews - A regular loan review ensures your mortgage still suits your circumstances. We assess your current loan and advise whether a better option is available.
Ongoing Support - Our service doesn’t end at settlement. We're here to provide ongoing support as your circumstances and goals change over time. We have many clients who have been with Channels for over 20 years!
We are here to help
Channels Mortgage Brokers have built a strong family business that has supported hundreds of clients to buy their first home, purchase an investment property, build their dream home, or consolidate debts.
Our mission this year is to grow our business even further by continuing to offer high quality professional service that exceeds our customers' expectations. Almost all of our business is generated by referrals from existing clients. Why not find out what Channels can do for you.
We are here to help make a difference and welcome your call or email anytime.
Contact Us Today!
We're here to help, send us a quick message and we'll start exploring the options!
Quick Reads
The extra costs of buying a home
Investing in a holiday house?
Who is involved in a property purchase?
Fixed Rates
What is refinancing and when should I do it?
Frequently Asked Questions
A mortgage broker compares loan options from multiple lenders and helps structure your application. We assess your situation, recommend suitable lenders, manage the paperwork, and guide the process through to approval and settlement.
A bank can only offer its own products. A broker compares multiple lenders and structures your application to suit your specific situation.
That depends on your income, expenses, existing debts, deposit, and the lender’s policies.
We can run a comprehensive assessment to give you a realistic borrowing range.
Yes.
We have a lot of experience with self-employed clients and understand the importance of investigating business income, preparing and submitting high quality applications.
Lenders mortgage insurance (LMI) is required when the value of a loan is more than 80% of a property’s purchase price, or property valuation if refinancing. A lender considers a loan to carry a higher risk if the Loan to Value Ratio (LVR) is above 80%, in which case LMI is payable.
However, if you are a first home buyer, there may be exemptions from mortgage insurance due to government schemes. We love helping first home buyers and will help navigate through any government schemes to work out if you are eligible and help you apply.
The LVR is the percentage of the property’s value, as assessed by the lender that your loan equates to. For example, if your loan is $800,000 and the property value is $1 million, then the LVR is 80%.
When you are working out what amount you can borrow to purchase a property, the size of deposit you need to save, and whether you are eligible for a particular mortgage product, the LVR is one of the most important considerations.
Yes.
Depending on your situation and goals, refinancing can help you:
Reduce your interest rate
Access equity
Consolidate debts
Restructure your loan
Increase your cash flow
We’ll review your current setup and see whether switching lenders makes sense.
Typically:
ID
Payslips or tax returns
Bank statements
Details of existing debts
Depending on your situation, we’ll provide a clear checklist, so you know exactly what’s required.
Privacy Policy
PRIVACY POLICY
Applying for finance requires personal, financial and credit-related information. We handle your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and credit reporting laws. This Policy explains how we collect, use, disclose and manage your information when you engage us for credit assistance or interact with us. By engaging us, you consent to this Policy.
Information We Collect
(a) Website Enquiries When you contact us via website, phone or email, we may collect: • Full name • Phone number • Email address • Information provided in your message
(b) Credit Assistance & Applications To assess and arrange finance, we may collect: • Full name and contact details • Date of birth and identification • Employment and income details • Assets, liabilities and expenses • Credit and repayment history • Bank statements and financial records • Property details • Guarantor or co-borrower information • Sensitive information (including health information where relevant) • Information about vulnerabilities or special circumstances
If you do not provide requested information, we may be unable to assist.
Credit Reporting Bodies (CRBs) You appoint us as your agent to obtain credit-related information from a Credit Reporting Body (CRB) for your application. You authorise us to: • Obtain consumer or commercial credit reports • Obtain credit worthiness information • Disclose credit-related information to prospective financiers
We may provide your name, date of birth and address to a CRB to confirm identity and may exchange information for credit assessment or guarantee purposes.
How We Collect Information We collect information: • Through online forms • By phone, email or meetings • During fact-finding interviews • From documents you provide • From lenders, CRBs and credit providers (with authority) • From referees (e.g. employers) • Via identity verification services
Website Analytics We may use tools such as Google Analytics and Meta Pixel to collect anonymised data (pages visited, time on site, device type, general location) to improve website performance. We do not control third-party data practices.
How We Use Information We use your information to: • Respond to enquiries • Provide mortgage broking and credit assistance • Assess borrowing capacity and loan suitability • Prepare and submit applications • Liaise with lenders, insurers and valuers • Manage and administer your finance • Comply with legal and regulatory obligations • Verify identity under AML/CTF laws • Maintain our relationship with you
Direct Marketing: We may send updates, rate reviews or service information. You may opt out at any time.
Disclosure We may disclose information (some recipients may be overseas) to: • Credit Reporting Bodies • Banks and credit providers • Mortgage insurers and valuers • Aggregators and compliance providers • Investors or funding partners • Advisers representing you (accountants, lawyers, brokers) • Government bodies, regulators, courts or law enforcement • Identity verification providers • Referrers (with consent) • Related entities, contractors or service providers • Co-borrowers or guarantors • Parties acquiring an interest in our business
We take reasonable steps to ensure compliance with Australian privacy laws.
Storage and Security We take reasonable steps to protect your information from misuse, loss or unauthorised access through secure systems, password protection, restricted access and administrative safeguards. We retain information as required for legal, regulatory and business purposes. No electronic system is completely secure.
Access and Correction You may request access to, or correction of, the personal information we hold about you.
Complaints You may lodge a written complaint regarding privacy. We aim to respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.privacy.gov.au.
Consent By engaging us, signing an application or providing information, you: • Consent to collection, use and disclosure as described above; • Authorise us to obtain credit reports from CRBs; • Authorise disclosure of relevant information to financiers and related parties to arrange credit.